What is the price for a pair of Customs?
Private commission pricing differs depending on the complexity of artwork as well as requested turnaround time. An expedited order will affect pricing.
Can I pay a deposit at time of order and balance upon completion of Customs?
At this time, Mache Custom Kicks requires full payment at the time order is placed.
Is there a return policy?
Since all products are either custom painted or manufactured in exact quantities by preorder all sales on custom shoes and products are final.
Where do you currently ship?
Mache custom kicks ships anywhere a plane will land. Pricing is based on current pricing for shipping and handling. All fees and/or customs charges will be paid by the customer.
What happens if my shoes or another item do not arrive?
Mache Custom Kicks will provide a tracking number for all shipments. Once the tracking description says, “delivered” the Mache Custom Kicks Team cannot be held liable if an item goes missing.
What is the shipping address for Mache Custom Kicks?
The shipping address for Mache Custom Kicks is located at the top of all invoices. Do not ship anything until you have a paid invoice receipt.
What happens if my shoes are damaged when I receive them?
Mache Custom Kicks is not liable for damaged sneakers. All Mache Custom Kicks are inspected prior to shipping. All sales are final.
Will Mache reproduce custom designs that are ‘sold out’?
No, once a custom design is sold out, Mache will not reproduce it. The reason for doing this is to keep all custom design limited and special.
How long does it take to make a pair?
There is currently a 5-6 month wait time, but it can always be sooner. We like to use that time window as an expectation.
**We recommend emailing us a week prior to when your order is due to be completed to check on the progress.
Can you do a sketch of the custom you are going to paint for me?
Due to time constraints and the high volume of orders it is simply not possible to create preliminary sketches at this time.
Can a pair of customs be worn daily?
Yes! All Mache Custom Kicks are great for light casual wear. However, just like art, paint can scuff so wear at your own risk.
Are the shoes safe to wear in the rain?
Yes, they are because each pair is made with acrylic paint which will not wash off in rain.
What if I scuff my shoes or scrape the paint?
Since this is art on a shoe, we do realize that occasionally the paint can chip or scuff. Should this occur, please email us and we will do our best to assist in any way possible. Customer will be responsible for all shipping costs.
Does it matter if my shoes have been worn a couple of times?
We require that all sneakers be in DS or near DS condition. If a shoe cannot be worked on it will be shipped back to customer at their expense.
Does Mache Customs Kicks offer restorations?
At this time we are not offering restorations but contact us and we will be happy to refer you to someone who can help!